Our shipping department can usually process orders up to 3PM EST Monday through Friday. Call us if you have a rush shipment near the end of the business day and we'll do our best to get it out.
FastoolNow.com uses UPS, FedEx and USPS to ship most products. Any claims regarding your shipment must be filed with FastoolNow within 3 business days of delivery. Claims filed after that time may not be honored.
Should your items arrive damaged - it is important that you refuse the shipment and indicate to the driver that the shipment is damaged.
Chemical Anchor, Fomo Foam, "Trakfast" Style Fuel Cells Shipping Notes: These products can only be shipped using a ground shipping method. Because of the chemicals involved in these products, they cannot be shipped via any air method. To expedite shipping we will sometimes have the order shipped from one of the manufacturers warehouses around the country whenever possible.
Shipping Promotions - FastoolNow ships Free Shipping items the most economical way using USPS, FedEx or UPS. Delivery for Free Shipping items is usually in about a week. These promotions are limited to items below 140lbs, and which meet certain size and packaging constraints. Items that cannot be shipped via UPS or FedEx Ground do not qualify for these promotions. Freight & Truck Line shipments are not Ground shipping.
Free Shipping does not apply to Alaska and Hawaii or outside of the USA.
We reserve the right to use to use FedEx, UPS, or USPS at our discretion.
PERSONAL INFORMATION WE COLLECT:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit www.allaboutcookies.org
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?:
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION:
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Remarkety to send customers personalized product recommendation emails. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/
. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
DO NOT TRACK:
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
4799 Division Street, Wayland, MI, 49348, United States
We accept returns up to 30 days after you receive your order. In order for us to be able to accept your return, your items must be in good condition, and be in the original packaging. Please note that shipping charges are not refundable.
If you need to return an item which was purchased from us and it drop-shipped from the manufacturer, please give us a call. We will find out if we can accept the item from you or if the item needs to be returned directly to the manufacturer. We charge a 15% restocking fee for returns on all reels (Reelcraft, Coxreels, Hannay and GRACO). This restock fee on reels is necessary because we return the reels to the manufacturer and they charge us a 15% restock fee also. Generally, we do not charge a restock fee for items (except reels) that are unused and still in the original box.
Customer satisfaction is always our goal - so don't hesitate to call us at 1-888-654-8898.
If you receive an item and it is damaged, not working or missing parts you may:
Bring the item to your local Service Center.
This option will usually be the quickest way to solve your issues. Service Centers can usually provide parts and/or service on the spot and get your tool working in no time. For a list of the nearest Service Centers, please visit the web site of your tool's manufacturer.
Return the item to us.
Within 30 days of the purchase date, we will gladly process an exchange of damaged/non-working merchandise.
How to Return An Item:
To return an item, please call our customer service department at 1-888-654-8898 to arrange a return or use the contact form on our homepage.
The customer is responsible for all return shipping costs on non-defective items, unless damaged in shipment.
Packing and Sending Your Return:
When getting your item ready to send back, please make sure that the item meets the following guidelines:
• The item is in its original box and original packaging
• The product is securely packaged to avoid damage
• The product is sent with all of its parts and manuals
•*Please ship your return using a trackable shipment method.
FastoolNow.com reserves the right to cancel orders for any reason.