To serve our customers throughout the product buying experience with exceptional support derived from our knowledgeable staff and fast processing system.
At FastoolNow we dedicate ourselves in providing quick shipping paired with exceptional customer service. We work hard to achieve these goals through continuously learning and working with the products we sell while investing in technology that provides an optimal user friendly experience.
So whether it is a product inquiry or a shipping concern rest assured with over 30 years of experience in the construction tool industry we are eager to help you find a solution.
Reasons to Shop With Us:
1. Order simplicity, receive automated tracking and email updates on your order
2. Family owned and operated
3. Fast Shipping!
4. Technical expertise
5. Quick solutions to product issues with fast technical service and repair
6. Drop Ship capabilities to meet critical deadlines
7. Brand new merchandise
8. Competitive pricing
Ross is our owner at FastoolNow, back in 2008 he sold his oh so sweet convertible corvette to start the company. Ross has over 30 years of construction knowledge, and spends most of his days on the road taking care of local contractor needs. You can always count on Ross for a speedy delivery. Coffee is essential to us at Fastool, and thankfully Ross is constantly stocking our shelves with a variety of flavors.
Ask Nate, he’s the expert! Having a construction background Nate is always willing to help with any questions you may need answered. Nate is our website operator, and ecommerce guru. Nate has an artistic side, and if he could he would probably work on product images in Photoshop all day long.
Beckie is our drop ship queen here at FastoolNow. She is the go to person when looking to track a purchase order. She is constantly staying up to date with ship dates and information to keep our customers informed throughout the process. Beckie also does a lot of shipping in our warehouse and is super quick! In her free time she runs ridiculously long distances and enjoys coaching sports for her children.
Emily is our politician at FastoolNow, when she’s not working as the county commissioner she is in the office working on a variety of different tasks. Emily often works closely with our buying group partners to ensure we can pass along the best prices possible to our customers. Emily also works on a variety of product lines from creating captions to finding images. If you ever want to talk politics ask for Emily.
Talk to a Real Person
Between 8:00AM and 11:59PM Eastern Time Zone Monday through Friday, and 9:00AM to 5:00PM on the weekends you can expect to have a real, live, breathing person at the of the line when you call. Even though robots are cool they’re not always pleasant to talk with so lets just avoid the robot lingo all together.
We don’t mess around, at least when it comes to getting your order out the door! We have some of the fastest hands in the business (at least we think so) in regards to packaging, but rest assured we take the time to ensure your order is correct and packaged well before slapping a label on it.
Our Awesome shipping department can usually process orders up to 3PM Eastern time Monday through Friday, if it is after 3PM please give us a call and we will see what we can do for you!
Like that Johnny Cash tune, “I’ve Been Everywhere Man” we have quite literally sent our packages to most every state and across the world. We are certified to ship hazardous materials as well, which means we are able to provide our customers with epoxies, spray foams, and other ORM-D materials to meet critical deadlines.