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•Privacy Policy•

FastoolNow.com does not share any customer data or information outside of the company except where necessary to ship product to you, and to complete credit card transactions. Additionally, confidential information like your credit card, is deleted from our systems once your transaction with us is complete.

Email addresses are protected and not shared with any outside agency. We occasionally do send out email specials and coupons to our customers in order to notify you of special sales and promotions that we are running.


Return Policy

We accept returns up to 30 days after you receive your order. In order for us to be able to accept your return, your items must be in good condition, and be in the original packaging. Please note that shipping charges are not refundable and a restock fee may apply to special orders.

When you receive your shipment, please inspect the packaging carefully. Note any damage to the package with the driver at the time of delivery. Restocking fees may apply.

Please provide up to 7-10 days for returns to be inspected once we receive it.

Customer is responsible for return freight. Of course, customer satisfaction is always our goal - so don't hesitate to call us.


Damaged/Non-Working Items
If you receive an item and it is damaged, not working or missing parts you may:
Bring the item to your local Service Center.
This option will usually be the quickest way to solve your issues. Service Centers can usually provide parts and/or service on the spot and get your tool working in no time. For a list of the nearest Service Centers, please visit the web site of your tool's manufacturer.
Return the item to us.
Within 30 days of the purchase date, we will gladly process an exchange of damaged/non-working merchandise. To return an item, please call our customer service department at 1-888-654-8898 to arrange a return.

How to Return An Item:
To return an item, please call our customer service department at 1-888-654-8898 to arrange a return. We will provide you with return instructions.
Returns must be post-marked, within 30-Days from the date received and in re-sellable condition to avoid a restocking fee.
The customer is responsible for all return shipping costs on non-defective items, unless damaged in shipment.

Packing and Sending Your Return:
When getting your item ready to send back, please make sure that the item meets the following guidelines:
• The item is in its original box and original packaging
• The product is securely packaged to avoid damage
• The product is sent with all of its parts and manuals
•*Please ship your return using a trackable shipment method.



Orders Policy

FastoolNow.com reserves the right to cancel orders for any reason.


Shipping Policies

FastoolNow.com uses UPS, FedEx and USPS to ship most products. It is important to choose Business or Residential delivery correctly. The customer is responsible for additional charges if chosen incorrectly. Any claims regarding your shipment must be filed with FastoolNow within 3 business days of delivery. Claims filed after that time may not be honored.

Should your items arrive damaged - it is important that you refuse the shipment and indicate to the driver that the shipment is damaged.

Chemical Anchor, Fomo Foam, Trakfast Fuel Shipping Notes: These products can only be shipped using a ground shipping method. Because of the chemicals involved in these products, they cannot be shipped via any air method. To expedite shipping we will sometimes have the order shipped from one of the manufacturers warehouses around the country whenever possible.

Shipping Promotions - FastoolNow ships Free Shipping items the most economical way using USPS, FedEx or UPS. Delivery for Free Shipping items is usually in about a week. These promotions are limited to items below 140lbs, and which meet certain size and packaging constraints. Items that cannot be shipped via UPS or FedEx Ground do not qualify for these promotions. Freight & Truck Line shipments are not Ground shipping.

We reserve the right to use to use FedEx, UPS, or USPS at our discretion.